FAQ

Get answers to questions we are often asked.

Frequently Asked Questions

Here are some of our frequently asked questions

Returns and exchanges

If you are not satisfied with your purchase, you have 30 days to exchange it provided that the garment is unworn and has all swing tags intact. Unfortunately, bikini bottoms, one pieces, briefs, masks and and buffs are not exchangeable under any circumstances due to hygiene reasons.

If you have purchased from our online store, you are required to deliver the product to our head office (Attn: Return, 349 Albert Road, Woodstock, Cape Town, 7915) by your own choice of courier or delivery. Please include your name in the return parcel. Once we have inspected the exchange items, we will be ready to sort you out with a new product or store credit. Store credits will be issued within 2 to 3 business days upon receiving the exchange items. Please note that we cannot make any exceptions for a refund due to your item being out of stock.

All items discounted, purchased on sale or using a promotional code are final sale and cannot be returned or exchanged.

Granadilla Swim is not responsible for the shipping costs of your return or exchange items.

In the unlikely event that your product is faulty, we are happy to provide a full refund. Once received in our head office, we will inspect the goods and decide whether to issue a refund or repair the goods. In this case we will keep you informed.

Please contact hello@granadillaswim.com for further information.

Sizing / Fit

All our shorts have an elastic waist, so if you're starting the summer as a medium, a few Granadilla Lollies later you should still be able to squeeze in a medium. Depending on how you like to wear your shorts, here are our recommendations:

XS - 28/30, S - 30/32, M - 32/34, L - 34/36, XL - 36/38, XXL - 38/40.

Original Shorts - These guys fall a couple inches above the knee, they are our classic shorts. A medium is approximately 33cm in length.

Long fit -The leg is 7cm longer then the originals for a more conservative look.

Kiddos - Obviously depends on the size of your kiddo… here are our suggested measurements:

age 2-3 (24cm waist), age 4-5 (26cm waist), age 6-7 (28cm waist), age 8-9 (30cm waist), age 10-11 (32cm waist).

Gift Wrapping

We do not do gift wrapping but our all shorts come in a groovy original tube, which is a gift in itself.

How long will it take to get to me?

Locally - It should take approximately 2-3 business days, and you can track your order here. PLEASE ALLOW FOR 7-10 DAYS SHIPPING FOR ITEMS PURCHASED ON OUR BLACK FRIDAY SALE.

Internationally - It should take approximately 5-7 business days, and you can track your order here. PLEASE ALLOW FOR 7-10 DAYS SHIPPING FOR ITEMS PURCHASED ON OUR BLACK FRIDAY SALE.

How do I know when my order has been processed?

Once you have paid online using your credit card, EFT, SnapScan or other payment method - you will get an automated email confirmation. As soon as one of our nifty employee's processes and packs your order, you will receive another email with your shipping details.

Do you have any stores and, where are they?

Our shorts are stocked in several stores in South Africa and the world click here to find a store closest to you. When in doubt there is always online, it is 2018 after all.

How do I find a style that's not online?

Every style we do is very limited so it is possible that we have run out, but always feel free to email or call us and we will do everything we can to get you your perfect pair of shorts.

How can I collaborate with Granadilla?

We're always looking for new designers, photographers, models, cool people to hang out with, hit up hello@granadillaswim.com

Who do we contact for bulk / wholesale orders?