Frequently Asked Questions
Here are some of our frequently asked questions
If you are not satisfied with your purchase, you have 30 days to exchange it provided that the garment is unworn and has all swing tags and hygeine stickers intact.
If you have purchased from our online store, you are required to deliver the product to our head office (Attn: Return, 349 Albert Road, Woodstock, Cape Town, 7915) by your own choice of courier or delivery. Please include your name in the return parcel. Once we have inspected the exchange items, we will issue you with store credit. Store credits will be issued within 2 to 3 business days upon receiving the exchange items. You are also welcome to visit our store at the V&A Watershed to complete your exchange if you are in Cape Town.
Granadilla Swim is not responsible for the shipping costs of your return or exchange items.
In the unlikely event that your product is faulty, we are happy to provide a full refund or replacement. Once received in our head office, we will inspect the goods and decide whether to issue a refund or repair the goods. In this case we will keep you informed.
Please contact hello@granadillaswim.com for further information.
Please note that all of our products have a size chart in the drop down accordian of their product page.
All our shorts have an elastic waist, so if you're starting the summer as a medium, a few Granadilla Lollies later you should still be able to squeeze in a medium. Depending on how you like to wear your shorts, here are our recommendations:
XS - 28/30, S - 30/32, M - 32/34, L - 34/36, XL - 36/38, XXL - 38/40.
Original Shorts - These guys fall a couple inches above the knee, they are our classic shorts. A medium is approximately 33cm in length.
Long fit -The leg is 7cm longer then the originals for a more conservative look.
Kiddos - Obviously depends on the size of your kiddo… here are our suggested measurements:
age 2-3 (24cm waist), age 4-5 (26cm waist), age 6-7 (28cm waist), age 8-9 (30cm waist), age 10-11 (32cm waist).
We offer gift wrapping in the form of a tube for bikinis and shorts. Please select the option to add shipping at checkout should you wish to add it.
*Please note that all orders placed from 12:00 on the 23/12/2022 will be delivered after Xmas. Our couriers are also currently expericing delays and so your order may take 2-3 working days longer than the normal delivery times.
Locally - It should take approximately 2-3 business days, and you can track your order here. PLEASE ALLOW FOR 7-10 DAYS SHIPPING FOR ITEMS PURCHASED ON OUR BLACK FRIDAY SALE.
UK Delivery - 5 to 7 business days, and you can track your order here . (Duties and Taxes are included)
PLEASE ALLOW FOR 7-10 DAYS SHIPPING FOR ITEMS PURCHASED ON OUR BLACK FRIDAY SALE.
Once you have paid online using your credit card, EFT, SnapScan or other payment method - you will get an automated email confirmation. As soon as one of our nifty employee's processes and packs your order, you will receive another email with your shipping details.
Our stores are stocked in our flagship store in the V&A watershed in Cape Town! They are also stocked in multiple stockists around the country, pop us an email on hello@granadillaswim.com if you would like to query your specific area.
Every style we do is very limited so it is possible that we have run out, but always feel free to email or call us and we will do everything we can to get you your perfect pair of shorts.
We're always looking for new designers, photographers, models, cool people to hang out with, hit up hello@granadillaswim.com
Please contact wholesale@granadillaswim.com