Refund policy

If you are not satisfied with your purchase, you have 30 days to exchange it provided that the garment is unworn and has all swing tags intact. 

If you have purchased from our online store, you are required to deliver the product to our head office (Attn: Return, 4 Queenspark Avenue, Salt River) by your own choice of courier or delivery. Please include your name in the return parcel. Once we have inspected the exchange items, we will be ready to sort you out with a new product or store credit. Store credits will be issued within 2 to 3 business days upon receiving the exchange items. Please note that we cannot make any exceptions for a refund due to your item being out of stock.

A voucher code to the value of your order will be issued to complete your exchange. Items discounted, purchased on sale, or using a promotional code can be exchanged for another item of the same value. If you wish to exchange for an item of higher value, the difference will need to be settled.

Granadilla Swim is not responsible for the shipping costs of your return or exchange items.

In the unlikely event that your product is faulty, we are happy to provide a full refund. Once received in our head office, we will inspect the goods and decide whether to issue a refund or repair the goods. In this case we will keep you informed.

Please contact hello@granadillaswim.com for further information.